How CriticalPath Communications Handles Your Project’s Connectivity from Start to Finish

A Step-by-Step Guide to Our Proven Process for Elevator Phone Lines, Pool Phone Lines, and Cellular Dialers

When developers, property managers, superintendents, and project managers reach out to CriticalPath Communications, they may not always know exactly what they need for their sites. Our established process helps identify the scope of work and ensures our services, such as elevator phone lines, pool phone lines, and cellular dialers, are seamlessly integrated into the project.

1. Initial Contact and Information Gathering

When you call us, we’ll gather essential site information, including your address, key contacts on-site, and specific details about your project. Whether you’re working on a new commercial building, an apartment complex, or multiple buildings, we’ll tailor our services to meet your unique needs.

2. Requirements Analysis

Next, we arrange a comprehensive call with all relevant stakeholders, including developers, superintendents, property managers, and project managers. We discuss specific requirements and compatibility needs, ensuring our solutions align with your existing or planned equipment. This phase covers everything from elevator phone lines and pool communication systems to cellular dialers for various access control needs.

3. Service Ordering

After the requirements analysis, we prepare a detailed service order agreement outlining all necessary services. Once you’ve approved and signed the agreement, we move forward with implementation.

4. Installation and Testing

Our experienced technicians come to your site to install CriticalPath Communications’ equipment. They ensure everything, including elevator and pool phone lines, works perfectly before leaving. Typically, our technicians spend one or two days on-site, setting up and testing the systems.

5. Post-Installation Support and Maintenance

Even after installation, we’re here to help with any questions about the service, functionality, or billing. Our goal is to make the process simple and stress-free, ensuring you get the support you need without having to manage the technical details yourself.